River Dogz accepts American Express, Discover, Master Card, and Visa for tour bookings. All tours must be booked through the River Dogz website or by contacting our office directly. Upon confirmation of your tour, pre-authorized funds will be captured. A confirmation email will be sent containing all necessary information regarding your tour’s location and time.
Please note that a $40 per person, per tour fee is non-refundable and non-transferable upon booking confirmation. To request changes to your tour date or type, please reply to your confirmation email. A $40 per participant charge will apply to any date or tour modifications.
For single participants, River Dogz will provide booking confirmation within 48 hours of the tour start time, as minimum participant requirements apply.
River Dogz reserves the right to change the tour start time to account for weather, daylight savings, preserving sunlight in Emerald Cove, and/or other circumstances in which the change will result in a better and safer experience for the guest. In this case, River Dogz will always provide at least 24 hours notice on any time changes.
To cancel a tour, you must notify River Dogz at least 48 hours prior to your scheduled shuttle pick-up time or tour meet-up time (if providing your own transportation). This notification should be sent by replying to your confirmation email with a cancellation request.
River Dogz strives to accommodate guests by offering rescheduling options or future credit when possible. These courtesies are at the discretion of management and may incur additional fees.
River Dogz reserves the right to cancel tours due to inclement weather or unsafe conditions. In such cases, tours will be rescheduled, or a full refund will be issued. River Dogz is not liable for weather-related issues such as wind, waves, rain, heat, or other unforeseen circumstances.
While River Dogz endeavors to ensure tours align with their descriptions, routes, locations, or times may be altered for the safety of participants and guides. Our guides may adjust group positioning as deemed necessary for guest safety.
All participants are required to sign a Release of Liability Waiver and Declaration of Fitness before commencing any tour. It is your responsibility to inform us of any medical conditions, ailments, disabilities, allergies, injuries, or other conditions that could impact your safety or the safety of other participants.
By booking a tour, you acknowledge and accept all inherent risks associated with participating in this activity, whether known or unknown. This includes, but is not limited to, travel to and from the activity, potential drowning, heat stroke, kayak or paddleboard capsizing, falls on loose or slippery rocks, encounters with cacti, thorny bushes/trees, and bites from insects, reptiles, or animals.